1. Agreement to Terms
By accessing our website or by engaging our services, you agree to be bound by these Terms Conditions ("Terms"). These Terms constitute a legally binding agreement between you and ThermoFlow Experts ("Company," "we," "us"). If you do not agree to these Terms, you may not use our website or services.
2. Services
ThermoFlow Experts provides gas boiler installation, delivery, servicing, repair, and related heating system services ("Services"). All Services are subject to a separate, written quotation and agreement ("Work Order") which will detail the scope of work, pricing, and specific terms related to that job. These Terms Conditions are incorporated into every Work Order.
3. Quotations and Pricing
- Quotations: All quotations are provided free of charge and without obligation. Quotations are valid for a period of 30 days unless otherwise stated.
- Pricing: The price stated in the final Work Order is fixed, provided that no unforeseen circumstances or additional work are discovered or requested after the work has commenced. Should additional work be required, we will provide a new quotation for your approval before proceeding.
- Payment: Payment terms will be specified in the Work Order. A deposit may be required before work commences. Final payment is due upon satisfactory completion of the work. We reserve the right to charge interest on overdue invoices.
4. Customer Obligations
As the customer, you agree to:
- Provide clear and safe access to the work area within your property.
- Ensure the property has necessary utilities (power, water) available for our engineers.
- Notify us of any known hazards or risks within the property, including the presence of asbestos.
- Obtain any necessary permissions, such as from landlords or local authorities, before work commences.
5. Warranty
- Manufacturer's Warranty: All new boilers we install are covered by a manufacturer's warranty. The length and terms of this warranty vary by manufacturer and model. It is your responsibility to ensure the warranty is registered (we typically handle this on your behalf) and to adhere to the warranty terms, which universally require an annual service by a Gas Safe registered engineer.
- Workmanship Guarantee: ThermoFlow Experts provides a 12-month guarantee on all our installation workmanship. This covers any faults arising from the installation process itself. This guarantee does not cover issues related to the appliance (which is covered by the manufacturer's warranty), existing system components not replaced by us, or damage caused by misuse or neglect.
6. Limitation of Liability
To the fullest extent permitted by law, ThermoFlow Experts shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the website; (b) any conduct or content of any third party on the website; or (c) our provision of Services.
Our total liability for any claim arising out of the provision of our Services is limited to the total amount paid by you for the specific Service in question.
7. Intellectual Property
The content on our website, including text, graphics, logos, images, and software, is the property of ThermoFlow Experts or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
8. Cancellation
You have the right to cancel a booked Service. If you cancel more than 48 hours before the scheduled start time, any deposit paid will be refunded in full. If you cancel within 48 hours of the scheduled start time, we reserve the right to retain the deposit to cover administrative and restocking costs. For materials that have been specially ordered for your job, you may be liable for the full cost of those materials if we cannot return them to the supplier.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which ThermoFlow Experts is registered, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact Us
If you have any questions about these Terms, please contact us at:
ThermoFlow Experts
Email: [email protected]
Phone: +91 69702 04951