1. Introduction
Welcome to ThermoFlow Experts ("we," "us," "our"). We are committed to protecting the privacy and security of the personal information of our clients and website visitors. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the ThermoFlow Experts website and services. Please read this policy carefully.
2. Information We Collect
We collect information to provide and improve our services. The types of information we may collect are:
2.1. Information You Provide to Us
- Contact Information: When you fill out our contact form, request a quote, or communicate with us, you may provide us with your full name, email address, physical address, and phone number.
- Property Information: To provide an accurate quote and service, we may ask for details about your property, such as its size, age, number of rooms, number of bathrooms, and information about your current heating system.
- Communications: We collect information from your communications with us, including records of your inquiries, service history, and feedback.
2.2. Information We Collect Automatically
- Usage Data: We automatically collect information about your interactions with our website, such as the pages you view, the time and date of your visits, your IP address, browser type, device information, and referring URLs. This is done through cookies and similar tracking technologies.
- Location Data: We may collect general location data (e.g., city, region) derived from your IP address to understand our user base's geographic distribution. We do not collect precise real-time location data without your explicit consent.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: To process your requests for quotes, schedule home surveys, carry out installations and repairs, and manage your account.
- To Communicate with You: To respond to your inquiries, send you service-related notifications (such as appointment confirmations and reminders), and provide customer support.
- For Marketing and Promotional Purposes: With your consent, we may send you information about our services, special offers, and newsletters. You can opt-out of these communications at any time.
- To Improve Our Website and Services: To analyze usage trends and preferences, diagnose technical issues, and improve the functionality and user experience of our website.
- For Legal and Safety Reasons: To comply with legal obligations (such as for tax and accounting purposes), enforce our Terms of Service, protect our rights and property, and ensure the safety of our staff and clients.
4. How We Share Your Information
We do not sell, rent, or trade your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as IT hosting, payment processing, or marketing analytics. These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request from a public authority (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include data encryption, access controls, and regular security assessments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Notice (which is part of this policy).
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" and will be effective as soon as it is accessible. We encourage you to review this policy frequently to be informed of how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ThermoFlow Experts
Email: [email protected]
Phone: +91 69702 04951